SolveDesk is an autonomous AI employee that lives in your inbox, resolves customer tickets 24/7, and escalates only what matters. No helpdesk migration. No chatbot widget. Just fewer unread emails.
Every growing SMB hits the same wall: support volume doubles but the team can't. You hire, you train, people leave. The backlog stays. Customers wait. Satisfaction drops. Revenue follows.
The enterprise players charge $50K+ for AI that takes months to deploy. The chatbot vendors give you a widget that deflects FAQs but can't actually resolve anything. Neither works for a 10-person company that needs support handled now.
Gmail, Outlook, shared inbox. SolveDesk connects to where your support emails already land. No new platform, no migration, no re-training your team.
Upload docs, FAQs, past ticket history. SolveDesk ingests your product knowledge and learns how your team actually responds. Working in hours, not months.
Routine tickets get resolved autonomously. Edge cases get escalated with full context. Your team wakes up to a clean inbox and only the problems that actually need a human.
SolveDesk is what happens when you build support AI for SMBs, not enterprises.
| SolveDesk | Sierra / Decagon | Intercom Fin | |
|---|---|---|---|
| Standalone (no platform needed) | Yes | No | No |
| SMB pricing | Yes | $50K+ contracts | $0.99/resolution + subscription |
| Truly autonomous resolution | Yes | Yes | FAQ deflection |
| Setup time | Hours | 3-6 months | Weeks |
| Works with any inbox | Yes | Requires CX stack | Requires Intercom |
SolveDesk is the support employee every SMB deserves but can't afford to hire. Autonomous, always on, always learning. Your inbox will never look the same.